Gordon Rettie

Gordon is an accomplished IT Support and Systems Administrator with over a decade of experience across service desk, systems support, and application management roles. He brings a practical, user-focused approach to technology, specialising in IT service delivery, system optimisation, and process automation to improve operational efficiency and reduce costs.

With strong capabilities in Microsoft 365 administration, endpoint security, and remote support tools, Gordon has worked in diverse environments—from large corporates to fast-growing NDIS and legal tech organisations—delivering reliable support to everyone from front-line staff to C-level executives. His experience includes automating onboarding processes, improving IT asset tracking, and implementing scalable systems like Freshdesk and Intune.

Gordon is also known for introducing cost-saving initiatives, such as streamlining licensing and hardware procurement, and modernising outdated systems. He is passionate about user education, clear communication, and reducing repetitive workload through scripting and automation. Gordon's calm, solutions-driven approach makes him a trusted and approachable figure in any workplace technology team.