Madison comes to us from a banking background where her primary focus was creating a top quality customer experience. She has always enjoyed interacting with clients and providing them with outstanding service at all times.
- Over 10 years customer service experience and loves liaising with all the friendly faces from the area in which she has grown up in and loves.
- Energetic and committed to providing customers the best possible service.
- Thrives in a fast paced and busy environment.
- Eager to learn and grow professionally with the Group.
- Lifelong Sutherland Shire resident.
I recently purchased a house through Highland Property and was made aware of the free Concierge service. I had no idea this existed and I can say it is invaluable and such a huge support. I dealt with a beautiful girl Madison who obtained quotes for me and coordinated trades for every service I required for the move. She was polite, reliable, considerate and a pleasure to deal with. She made the whole moving process a thousand times easier by also sorting out any issue that came our way. I cannot recommend the Concierge service highly enough. Managing all this on top of work/life as well as the actual move, would have been a nightmare.
The concierge service seemed like a great idea when I heard abut it and it delivered. Made the selling and moving process much easier and less hassle. The services we were put in touch with were very efficient, on time and reasonably priced. It’s a great service and a real asset to what the Highland team offer.
Madison has been nothing short of amazing since I have purchased my property. She has assisted in organising quotes for renovations and removalists and overall, has made the transition of the entire process process a smooth one. Overall, I dealt with Nick Tsaccounis, Lauren Lielkajis and Madison Gillies, all possess outstanding customer service and professionalism - this has made my dealings with Highland Property a positive one, I would not hesitate recommending Madison and Highland Property to anyone looking to purchase a property, a difficult process made easy.
I am writing to commend Madison Gillies, on the sterling work that she performed for my wife and I as part of our recent move. I was a tad skeptical about a free concierge service at first as I like to organise house moves on my own, but Madison quickly made it apparent that it would be a mistake not to use her. She was exceptional - prompt, attentive, helpful, thorough, detail-focused, and superb on follow-through and follow-up. Frankly, our move from a rental property to a home we own would simply not have taken place as well and as stress-free as it did with her involvement. Although neither my wife or I ever met Madison, I can confidently say that you have a tremendous employee in her, and she reflects very well on your business. Thank you for providing the concierge service, and thank you for all that you, your team and Madison in particular have done to facilitate our move.