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June 24, 2025, 2:23 p.m.

Seven Essential Tips for Finding a Great Property Manager

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A skilled property manager is your greatest asset when it comes to protecting your investment, maximising returns, and ensuring your experience as a landlord is smooth and stress-free. But not all property managers are created equal.

Here are seven essential tips to help you find a property management partner who delivers more than just the basics.


1. Prioritise local expertise
Your property manager should know your suburb inside out whether you’re investing in New South Wales and Gold Coast. Local market knowledge means:

  • Accurate rental appraisals
  • Smart lease timing
  • Awareness of tenant trends
  • Faster problem-solving



2. Ask about tenant screening processes
The strength of your investment rests on the quality of your tenants. A great manager will:

  • Conduct thorough reference and rental history checks
  • Review employment and income
  • Match tenants with the right property type
  • Protect you against risk



3. Look for clear, proactive communication
You deserve to be kept in the loop. The right manager will:

  • Provide regular updates
  • Flag issues before they escalate
  • Respond quickly to questions
  • Offer clear financial reporting



4. Evaluate their maintenance and repair process
When things go wrong, fast action matters. A top-tier property manager will:

  • Use licensed and trusted trades
  • Communicate clearly about costs
  • Monitor and follow up on repairs
  • Keep your property in premium condition



5. Choose a team that minimises vacancy
Every day your property is vacant, it costs you. Look for a manager who:

  • Markets properties quickly and professionally
  • Prices in line with the market
  • Uses professional photography and styling
  • Has a database of ready-to-rent tenants



6. Understand their fee structure and service scope
Transparency is key. Ensure you know:

  • What’s included in their service
  • How and when fees are charged
  • What added value they bring beyond basic admin



7. Do your homework on their reputation
Great managers are built on trust. Look for:

  • Client reviews and testimonials
  • Word-of-mouth recommendations
  • Case studies or recent success stories
  • Longevity and brand backing
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The Highland Difference

Client peace of mind and property success are at Highland’s core. With an exceptional reputation for providing client-centred services, achieving optimal results and delivering a seamless real estate experience, expect premium results as you experience the Highland Difference.