To understand the reason why our Property Management team consistently achieves low vacancy rates, you simply need to see how passionate they are about matching the right people to the right property. Your investment property is a valuable asset and we‘re committed to maximising your return. We regularly assess rents in line with market trends and ensuring the continued maintenance of your property - taking the stress and hard work out of its ongoing management.
With our knowledge, decades of experience in the field and our energetic and enthusiastic approach, we guarantee the highest level of integrity and professionalism. By listing your property with us you will be able to leverage off our outstanding reputation for attracting quality properties and tenants, and providing the very best in customer service. Above all you will have access to the principals, Peter Highland and David Highland, for advice, market developments or problem solving.
Our proven marketing strategy is guaranteed to attract the right tenant for your property in the shortest timeframe possible by ensuring your property is viewed by all prospective tenants, 24 hours a day, seven days a week, from anywhere in the world. Your property will be seen on realestate.com.au, domain.com.au, highlandproperty.com.au and homehound.com.au. We will also display “For Lease” signage wherever possible.
To ensure we select the right tenant we conduct superior tenant screening by collecting as much information as possible. We look at their previous renting history, how much they earn, where they work and personal references.
Bond is calculated to the equivalent of four weeks rent for vacant residential properties. Bond is collected by the agent from the tenant at commencement of the lease agreement and lodged with the Rental Bond Board. Bond is returned to the tenant, less any outstanding monies, after the final inspection has been completed.
A condition report is prepared on every property before the tenant takes possession. This report thoroughly details each room and its fittings and fixtures, plus any notable items or damage. Photos are taken at the inspection and attached to this report, along with photocopies of all keys and remotes given to the tenant.
Inspections are a vital part of our service as it allows us to ensure that your tenants are maintaining your property, as well as giving us an opportunity to identify any necessary repairs. Once your tenant moves into the property the first inspection is conducted after three months, followed by every six months. A report is compiled detailing the way the tenant is maintaining the property, along with any reported repairs or maintenance. At this time the rent is also reviewed to ensure it keeps up-to-date with market value. Photos are taken at this inspection so you can see exactly how your investment is being maintained and landlords are welcome to be present at these inspections.
Once a tenant has vacated a property a thorough inspection is conducted. Any damage or cleaning issues are identified and rectified at this time, taking into consideration reasonable wear and tear. Landlords are also welcome to attend this inspection to ensure they are happy with the property’s condition before the bond is released.
To ensure the financial security of your investment we recommend you take out Landlords Insurance, which is designed to protect you against possible property damage or loss of rent. We recommend Coverguard Landlord Insurance. For more information, visit the Coverguard Insurance website or contact 1300 038 210. Please be aware that you may also require Building Insurance depending on your property type.
To take away your liability from all aspects of the Smoke Alarm Legislation we recommend using Smoke Alarms Australia. For a small fee Smoke Alarms Australia will take away all liability from you as an owner and ensure you are fully covered. Please visit the Smoke Alarms Australia website for more information.
If your tenant reports any necessary repairs or maintenance we will notify you and look after the repairs on your behalf and upon your instruction. We will use either a tradesperson nominated by you or a qualified, licensed and insured tradesperson from our database who all offer competitive rates. When it comes to emergency repairs we will immediately take action to see that your property is restored as quickly as possible.
Pets will only be permitted at the property with your prior approval. If a tenant fails to obtain your approval this may result in the termination of the tenant’s lease. If a pet is approved, a special clause will be inserted into the residential lease.
Rent is payable by the tenant on time, if not in advance. We have zero tolerance of rent arrears and have invested in the best technology to ensure that all rent is paid on time.
We provide all of our landlords with comprehensive monthly statements detailing all paid invoices. Funds are banked directly into your nominated account either on the 15th of each month and end of month (ie. twice a month) or at the end of each month only.
If the property is individually metered and complies with the water efficiency standards, all tenants are responsible for the water usage element of their water bill.
If you wish to change any of your personal details, such as your account details or postal address, we will need this in writing. Please email any changes to firstname.lastname@example.org or fax to 9523 4555.
If you are interested in selling your investment property please call our office on 9523 4333 to speak to your local area specialist.